Privacy Policy
Privacy Policy
Effective Date: October 1, 2025
1. Introduction
NeoRalfacial (“we,” “us,” “our,” or the “Clinic”) respects and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://neoralfacial.com/) or use our services.
By using our Website or providing us with your information, you consent to this Privacy Policy.
2. Information We Collect
Information You Provide Directly
Contact details (name, email, phone, address).
Health and medical information relevant to your treatment.
Appointment requests and forms submitted through the Website.
Billing and payment details.
Communications you send us (e.g., email, phone inquiries).
Information Collected Automatically
IP address, browser type, operating system.
Pages visited and time spent on the Website.
Cookies and tracking technologies for analytics and site performance.
3. How We Use Your Information
To provide and coordinate patient care and treatments.
To schedule and confirm appointments.
To process billing, insurance, or payments.
To respond to inquiries and provide customer service.
To improve the Website and our services.
To meet legal, regulatory, or professional obligations.
4. Sharing of Information
We may disclose your information:
To healthcare professionals directly involved in your care.
To service providers (IT, hosting, billing, or insurance partners).
To comply with laws, regulations, or legal proceedings.
To protect rights, safety, or property in urgent situations.
We do not sell personal information to third parties.
5. Cookies & Tracking
We use cookies and analytics tools to improve user experience. You can disable cookies in your browser, but some features of the Website may not function properly.
6. Data Security & Retention
We apply safeguards to protect your personal information. Data is retained only as long as necessary for medical, legal, or regulatory requirements.
7. Your Rights
Subject to applicable laws, you may request access, correction, or deletion of your personal information, or withdraw consent where applicable. Please contact us using the details below.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our Website with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
NeoRalfacial – Oral & Cosmetic Facial Surgery
📍 Unit #1 – 6450 120th Street, Surrey, BC V3W 3M5
📞 Phone: 604-507-0514
📠 Fax: 604-507-0516
📧 Email: info@newenglandoral.com